Returns and cancellation

Submitting an online order request creates no payment obligation; you can withdraw it without charge before a purchase is agreed. Before a purchase is agreed, we will provide the applicable cancellation instructions and any return-transport charges. Contact barrelbothy@gmail.com or call 07740 363616 about a proposed purchase or an existing concern.

These arrangements cover purchases from Johnathan Laird and Holly Laird trading in partnership as The Barrel Bothy. We serve consumers and business customers; different cancellation rights can apply as explained below.

Consumer distance purchases

For most goods bought as a consumer at a distance, including by email, you can tell the seller you wish to cancel within 14 days after delivery without giving a reason. You normally then have a further 14 days to return the goods. Exceptions can apply, including to goods genuinely made to your specifications or clearly personalised. Choosing standard catalogue options does not automatically establish that exception.

A statutory cancellation refund normally includes the goods and the least expensive standard outward delivery offered. Where goods are being returned, the seller may wait for their return or evidence of return, whichever comes first, before refunding within the applicable 14-day period. A lawful deduction may apply for loss in value caused by handling beyond what is necessary to inspect the goods.

Machinery return costs

Heavy machinery may require specialist transport. If you will be responsible for a change-of-mind return, that responsibility and the applicable cost for goods that cannot normally be posted must be disclosed before purchase. Delivery and returns are not advertised as free.

Faulty, damaged or incorrect goods

Consumer rights are separate from change-of-mind cancellation. Goods must conform to the contract. Depending on the circumstances, remedies can include the short-term right to reject, normally within 30 days, repair, replacement, price reduction or a further right to reject. A manufacturer’s warranty does not replace statutory rights.

Business purchases

The consumer change-of-mind period does not automatically apply to business purchases. Any business cancellation and returns arrangements will be stated in the agreed sale terms, subject to applicable law.

Our trading and returns address is Barrel Bothy, The Gallows, Gallowhill, Glass, Huntly, AB54 4XT, Scotland. Please contact us before sending goods to arrange safe receipt and any specialist transport. This request does not restrict statutory cancellation rights. Updated 29 October 2026.