Privacy policy

This notice explains how Johnathan Laird and Holly Laird trading in partnership as The Barrel Bothy, handle information for the catalogue and order requests at binderberger.co.uk. For privacy questions or requests, contact barrelbothy@gmail.com or call 07740 363616.

You can also write to us at Barrel Bothy, The Gallows, Gallowhill, Glass, Huntly, AB54 4XT, Scotland.

Information we use

If you email or telephone us, we receive the contact, product, machine and other information you provide. Emails include your email address; we may keep relevant notes of telephone enquiries. Please send only what is relevant to your enquiry. The website and its host also process technical information, such as IP addresses, requested pages, browser details and security logs, to deliver and protect the service.

When you submit an order request, we collect the contact, billing, delivery, product and notes information entered at checkout so we can prepare and discuss your quotation. We retain the request and its status in WooCommerce. The website does not collect card details; please do not email payment-card information.

If we agree an order with you, we use your name, contact details, delivery and billing information, order details, payment reference and payment status to administer the purchase. Bank transfers are made through your bank; we do not ask for your bank login or payment-card details. Our bank provides the transaction information needed to match incoming payments to orders.

Why we use it

We use enquiry information to respond and take steps you request towards a possible purchase. Where appropriate, the legal basis is taking requested steps before a contract. For business contact enquiries and site security, we rely on our legitimate interests in communicating with customers and keeping the service secure, while respecting your rights. For agreed orders, we process the information needed to perform the contract, confirm payment and arrange fulfilment. We retain relevant transaction records to meet tax and accounting obligations and may use records to address a dispute.

We do not use enquiries to subscribe you to a mailing list. This catalogue does not make solely automated decisions about you with legal or similarly significant effects.

Services and sharing

SiteGround hosts the website; WordPress and WooCommerce provide its website and catalogue functions. Email is handled through SiteGround, Microsoft Outlook/Hotmail and Gmail as appropriate to the address used. These services process information needed to provide their functions. Interparcel is connected for parcel delivery: when parts shipping is enabled, destination city/postcode/country and parcel details are used to obtain carriage quotes. When an approved parcel order is imported or booked, Interparcel and the selected courier receive the contact, delivery, contents and shipment information needed to collect, deliver and track it. Machinery haulage is arranged separately; the chosen haulier receives the information needed for that delivery. Where an enquiry requires a manufacturer check, we may share relevant machine or product details with Binderberger, avoiding personal details where they are unnecessary. Information may also be disclosed where legally required.

SiteGround, Microsoft and Google operate internationally, so information may be processed outside the UK. Their privacy information explains applicable transfer arrangements and protections: SiteGround privacy information and Google privacy information, Microsoft privacy information and Interparcel privacy information. Contact us if you need further information about the services used for your enquiry.

How long we keep information

Retention depends on whether your enquiry remains active, whether you have requested follow-up, whether a resulting transaction or complaint needs to be documented, and any applicable legal obligation or dispute. Technical records are retained according to security and fault-investigation needs and the hosting service’s retention arrangements. We review information against these purposes rather than keeping every enquiry indefinitely.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your information. You can object to processing based on legitimate interests, and to direct marketing at any time. If we rely on consent for a future activity, you can withdraw it.

Send requests or privacy complaints to barrelbothy@gmail.com. You may also complain to the Information Commissioner’s Office. Our cookie policy explains browser storage.

Updated 29 October 2026. We will update this notice when our services or data uses change.

Parts enquiries, photographs and stock planning

For a parts enquiry we record the machine model, serial number if supplied, requested references or descriptions, quantities, delivery and contact details, and any photographs you choose to provide. We use these details to identify parts, prepare a quotation and manage any resulting order. Staff review is required before a customer quotation or despatch is approved.

Enquiry photographs are re-encoded to remove embedded location metadata and stored privately, outside the public media library. Staff with order-management access can review them. Please avoid including people, payment information or unrelated personal details in photographs or descriptions.

We also use part references, reported machine models, quantities and order stages to understand demand and plan which parts to hold in stock. This supports our legitimate business interest in improving parts availability. The restricted stock-planning report and its export show grouped counts, not customer names, email addresses or photographs. Buying-customer counts distinguish repeated orders from a single customer. We do not use this reporting for advertising, credit decisions or automated individual pricing. You can object to this use by contacting sales@binderberger.co.uk.

Commercial enquiry and order records are separate from Machine Help. Unsent Machine Help conversations and administrator tests are scheduled for deletion after 30 days; submitted Machine Help enquiries are retained for up to 12 months after their last review. Commercial quotation and order records follow the retention criteria described above; Machine Help cleanup does not delete a commercial parts enquiry or order. Hosting backups follow the hosting provider’s retention arrangements.

Machine Help searches manufacturer parts drawings and gathers observations and private photographs for staff review. Optional GPT-6 Astra analysis, when a verified connection is enabled, requires the customer to choose to send the conversation and photos to OpenAI; otherwise no AI call is made. The notice on the Machine Help page explains provider retention and the current connection status. Contact and serial-number form fields are excluded from AI requests, but information in descriptions or photos may be transmitted if selected. A suggestion is not a confirmed diagnosis, compatible part or purchase. Customer-selected references in submitted enquiries are reported separately as unverified interest; unselected suggestions are excluded from demand counts.

Parts-service information updated 4 November 2026.